GCC Process Standardization: SOPs, SLAs & Knowledge Transfer
Why Process Standardization is Critical for GCC Success As Global Capability Centers (GCCs) expand, ensuring consistent workflows, structured operations, and seamless knowledge transfer is key to long-term efficiency. Without proper Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) in place, businesses risk inefficiencies, compliance issues, and operational inconsistencies. A well-defined process standardization strategy allows