The Rise of Global Capability Centers (GCCs) Worldwide
Global Capability Centers (GCCs) have become a driving force behind digital transformation, cost efficiency, and innovation for multinational corporations. These centers serve as offshore hubs for IT services, R&D, business process outsourcing (BPO), analytics, and customer support, helping companies optimize operations while accessing top talent worldwide.
The global GCC market is expected to reach $110 billion by 2027, with major economies competing to attract these high-value operations. But which countries are leading the GCC revolution? In this blog, we explore the top countries with the most Global Capability Centers (GCCs) in 2025 and what makes them attractive destinations for multinational corporations.
Top 6 Countries with the Most Global Capability Centers
1. India – The Undisputed Global Leader in GCCs
India continues to dominate the GCC landscape, hosting over 1,600+ Global Capability Centers across diverse industries, including IT, banking, retail, healthcare, and manufacturing.
Why India is the #1 GCC Destination?
✔ Largest talent pool – Over 5 million skilled professionals in IT & digital services.
✔ Cost advantage – Labor costs are 40–50% lower than Western markets.
✔ Tech innovation – Strong AI, cloud computing, and software development ecosystem.
✔ Government support – Policies like Digital India, Make in India, and tax incentives attract foreign investments.
Top Cities for GCCs in India:
📍 Bengaluru (Tech Hub)
📍 Hyderabad (AI & Cloud Computing)
📍 Pune (Software Development & R&D)
📍 Chennai & Gurugram (IT Services & BFSI)
Major Companies Operating GCCs in India:
🔹 Google, Microsoft, Amazon, Goldman Sachs, JPMorgan Chase, SAP, Wells Fargo, and Walmart.
2. Poland – The GCC Hub of Europe
Poland has emerged as Europe’s fastest-growing GCC market, housing over 1,500 multinational GCCs across finance, IT, and shared services.
Why Poland is a Top GCC Destination?
✔ Strategic location – Gateway between Western & Eastern Europe.
✔ Highly skilled workforce – Over 400,000 IT & finance professionals.
✔ Cost-effective operations – 30–40% lower labor costs compared to Western Europe.
✔ Strong infrastructure – Advanced tech parks and IT clusters.
Top Cities for GCCs in Poland:
📍 Warsaw (Financial Services & IT)
📍 Kraków (R&D & AI)
📍 Wrocław (Software & Cloud Services)
📍 Gdańsk (Customer Service & BPO)
Companies Running GCCs in Poland:
🔹 UBS, IBM, Shell, Accenture, Credit Suisse, and Nokia.
3. Philippines – The BPO & Shared Services Giant
The Philippines is the world’s #1 BPO destination and a rising player in IT & customer experience GCCs. The country hosts over 1,000+ multinational GCCs, primarily in banking, telecom, and technology services.
Why Philippines is a GCC Hotspot?
✔ English-speaking workforce – 95% proficiency rate, making communication seamless.
✔ Strong BPO ecosystem – Over 1.4 million employees in outsourcing & IT services.
✔ Cost advantages – Salaries up to 60% lower than in the U.S. & Europe.
✔ 24/7 workforce availability – Ideal for round-the-clock global operations.
Top Cities for GCCs in the Philippines:
📍 Manila (BPO & Customer Support)
📍 Cebu (IT & Digital Services)
📍 Davao (Back-office & HR Operations)
Global Companies with GCCs in the Philippines:
🔹 Citibank, Wells Fargo, Accenture, JPMorgan Chase, HSBC, and American Express.
4. Mexico – The Nearshore GCC Destination for the U.S.
With 600+ GCCs, Mexico has positioned itself as the top nearshore outsourcing hub for North America, offering cost savings and cultural alignment for U.S.-based businesses.
Why Mexico is a Top GCC Choice?
✔ Proximity to the U.S. – Same time zones, reducing delays in operations.
✔ Bilingual workforce – English & Spanish-speaking professionals.
✔ Competitive labor costs – Up to 50% cheaper than U.S. operations.
✔ Strong manufacturing & IT expertise – Growing GCCs in fintech, logistics, and AI.
Top Cities for GCCs in Mexico:
📍 Mexico City (Finance & IT)
📍 Guadalajara (Tech & Software)
📍 Monterrey (Manufacturing & Engineering Services)
Companies Running GCCs in Mexico:
🔹 IBM, Oracle, Bosch, General Electric, and HP.
5. United Arab Emirates (UAE) – The Middle East’s GCC Powerhouse
The UAE has become the top GCC hub for the Middle East, especially in fintech, AI, and smart city technologies.
Why UAE is a GCC Magnet?
✔ Tax-free zones & pro-business policies.
✔ Advanced AI & digital infrastructure.
✔ Strategic location for global operations.
✔ Booming fintech & smart city initiatives.
Top Cities for GCCs in the UAE:
📍 Dubai (FinTech & AI)
📍 Abu Dhabi (Government & Energy)
Major Companies with GCCs in UAE:
🔹 Google, Microsoft, Citi, Mastercard, PwC, Amazon Web Services.
6. Brazil – Latin America’s Fastest-Growing GCC Market
Brazil is home to 400+ GCCs, serving as the largest IT & outsourcing hub in Latin America.
Why Brazil is an Emerging GCC Hub?
✔ Strong digital transformation ecosystem.
✔ Growing fintech & AI industries.
✔ Large Portuguese & English-speaking workforce.
Top Cities for GCCs in Brazil:
📍 São Paulo (Financial Services & AI)
📍 Rio de Janeiro (Tech & R&D)
Companies with GCCs in Brazil:
🔹 IBM, Accenture, Microsoft, Siemens, Dell.
Conclusion: Where is the GCC Market Heading?
With GCCs becoming essential for business growth, more companies are expanding their offshore centers to optimize costs, enhance digital capabilities, and access top-tier talent.
The Leaders in GCCs:
🏆 India – The Global GCC Capital
🏆 Poland – Europe’s Top GCC Hub
🏆 Philippines – #1 for BPO & Customer Experience
The Emerging GCC Hotspots:
🚀 Mexico – Nearshoring Destination for the U.S.
🚀 UAE – The Middle East’s GCC Hub
🚀 Brazil – The Fastest-Growing GCC Market in Latin America
With digitalization, AI, and automation shaping the future, GCCs will continue to grow and redefine global business operations.
